Technical Support for TCP Net Dialler
TCP Net Dialler is the software that you will be using to dial up to
our service. In order for a user to properly log on, TCP Net Dialler must
know your username and password, be configured for the correct modem port,
and have the correct modem initialization string for your particular modem.
Below you will find a description of where to change each of these items
to make sure that it is configured correctly for you and your computer.
Username and password
- Under the File menu in TCP Net Dialler, click on the menu item
- Then enter your user name in the first box. Your username is the preferred
user name that you gave us when you signed up. My user name is peakster
and my e-mail address is firstname.lastname@example.org. Be sure to enter your user
name here and not your e-mail address. Also, the user name must be in all
lower case letters; the server is case sensitive when it comes to the username
and the password.
- In the second box, enter your password. This is another vital action
because the server is case sensitive so enter it exactly as you
gave it to us at FCI. (Note that it will echo back stars
or bullets and not the password itself).
Modem Com Port
- First of all, you need to be sure that you know which com port you
are on. If you need a little help finding the com port you are on, click
here for some
- From the File menu choose Setup.
- Toward the bottom left, find the Slip Port. This is where you
tell the program which com port your modem is on. You will also notice
in the same screen is where you can set the speed of the com port. I would
suggest the following settings:
- if you have a 9,600 baud modem, choose 19,200
- if you have a 14,400 baud modem, choose 38,400
- if you have a 28,800 baud modem, choose 57,600
Modem Initialization String
- The modem initialization string is a vital part of communicating with
our server. It is important that the language that the modem is
speaking/listening is compatable with the language that our server
is speaking/listening. This is done generically by setting error correction
to off and setting hardware flow control to on. Most of the time the factory
defaults for a modem are set that way and the initialization string would
look like this: AT&F. The only problem is that standards in
modem strings is far from here. If you suspect that you are having problems
with your modem string, contact technical support at FCI. (Also,
to expidite measures, please have the modem manual handy).
- If you feel that you need a new modem initialization string and you
have the correct one, to put it into TCP Net Dialler, go to the Dialler
menu and select setup.cmd at the bottom. The first window will ask
you for the Phone Number, hit OK. The second and third will
ask if you need a *70, for Call Waiting or if you need a '9,' for
an Outside Line, hit Cancel on these (unless you need either
of those features, in which case you would enter the number and hit OK).
On the fourth one, it will ask for the Modem initialization string.
Here is where you would input the new string and hit OK.
- And then go to the Dialler menu and select Login to try
out the new string.